Program Manager, Digital Experience

Join Qlik, a leading data analytics company, as a Program Manager for Digital Experience. In this role, you will be responsible for the end-to-end execution of Agentic customer plays, ensuring high-quality and effective execution. You will design test structures, coordinate assets, support technical implementation, and partner with Analytics & Insights for reporting. This is a unique opportunity to make a significant impact on Qlik's customer engagement strategy.

• Assurer l'exécution de bout en bout des jeux clients Agentic, en coordonnant tous les actifs nécessaires et en garantissant la qualité de l'exécution.
• Concevoir la structure de test pour chaque jeu, définir l'hypothèse, établir les conditions de contrôle et de variante, et documenter les critères de succès avant le lancement.
• Agir en tant que point de contact opérationnel pendant l'exécution du jeu, surveiller les problèmes, gérer les exceptions et escalader rapidement les obstacles.
• Comfort operating across technical and non-technical stakeholders, translating between them without losing precision
• Strong operational discipline: able to manage multiple concurrent workstreams with rigour and without losing detail
• A bias for documentation and process: someone who understands that institutional knowledge has no value if it only lives in one person's head
• Analytical literacy: able to read a dashboard, interrogate a metric, and know what the data is not saying
• Familiarity with platforms central to this role: Salesforce, Pendo, Amazon SES, Marketo, N8N or equivalent automation tooling, and Qlik Cloud for operational reporting
• Proven ability to coordinate cross-functional delivery across multiple stakeholder groups with autonomy and clear communication
• Demonstrated experience running structured experiments or A/B tests in a digital engagement or marketing automation context
• 7+ years of experience in programme management, Agentic operations, or customer success execution