Account Management Team Lead (Scaled)

Join our Account Management team in Chicago as a Team Lead. You will drive growth, expansion, and retention in our North American portfolio of mid-sized, fast-growth digital and e-commerce merchants. You will build strong relationships with merchants, drive commercial growth, accelerate product adoption, and manage cross-functional initiatives. You will also lead a diverse team of Account Managers, own commercial targets, and collaborate with internal teams.

• Establish and maintain strong relationships with digital-first merchants, driving commercial growth and uncovering expansion opportunities within existing accounts.
• Lead and manage a diverse team of Account Managers, providing coaching, support, and guidance to ensure the team meets its commercial targets and delivers exceptional service to clients.
• Collaborate with internal teams to enhance product adoption, drive scalability initiatives, and ensure outstanding customer experiences.
• You like thinking big picture and at scale—you want to find ways to serve more merchants effectively without simply adding headcount
• You have a genuine interest in and technical aptitude for digital payments, subscription models, API-driven architectures, and the wider FinTech space
• You bring positive energy, and you’re not afraid to use humor to keep the work enjoyable and the team connected
• Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued
• You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
• Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals
• 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries
• You understand the importance of DEI and actively integrate it into your decision-making
• Fluent in English; excellent communication and presentation skills are a must