Forward Deployed Engineering Team Lead (Operations)

Join Adyen, a leading global payment company, as a Forward Deployed Engineering Team Lead (Operations). In this role, you will set the direction for an AI-native operations model, identify key opportunities, and create a structure for domain-led re-engineering. You will lead a small team of AI specialists, build credibility for AI across operations, and represent operations in central engineering. This position offers a range of benefits, including a global exchange program, weekly happy hour, healthy lunches, and work from home opportunities.

• Set the direction for AI-native operations, identify opportunities, and create a structure for domain-led use cases.
• Lead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions.
• Build credibility for AI across Operations through clear thinking, practical examples, and a strong view of where the real value is.
• The ability to turn ideas into outcomes. You can move from concept to prioritisation to implementation, and you know how to avoid getting stuck in pilot mode
• Long-term thinking. You can look beyond the next pilot or tool and help shape the foundations for where Ops needs to go over time
• A practical, creative, solution-oriented mindset
• Strong operational judgement. You understand how real work happens, where friction sits, and what it takes to redesign workflows in practice
• Enough technical depth to have credibility with engineers and technical partners. You do not need to be the hands-on builder for every solution, but you do need to understand architectures, trade-offs, risks, and what good looks like
• Strong cross-functional instincts. You are comfortable working across operations, engineering, data, product, enablement, and capability teams
• Deep curiosity in AI and adjacent technology. You naturally keep up with the space, understand where the market is moving, and can separate substance from hype
• Strong executive presence. You can command respect with senior stakeholders, challenge constructively, and represent Operations well in cross-functional discussions
• Influenced senior leaders and moved cross-functional agendas forward without relying only on formal authority
• Led meaningful transformation in an operations or service environment
• Worked in an environment where pace, ambiguity, and practical execution all mattered
• Built or scaled AI, automation, or digital workflow improvements beyond small experiments
• Helped shape operating models, governance, or delivery mechanisms that made change more repeatable
• Worked closely with engineering or technical teams and can hold your own in those conversations
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!