Manager of Enterprise Account Management

Join Adyen, a leading global payment company, as the Manager of Enterprise Account Management UK. In this newly created role, you will drive the execution, operational health, and strategic direction of our dedicated Enterprise Account Management sub-teams. You will oversee a team of Team Leads and Senior Account Managers, delivering commercial goals, scaling leaders, optimizing performance, and embodying the Adyen Formula. This position is based in our London office and offers a range of benefits, including a global exchange program, weekly happy hour, and paid holidays.

• Delivering commercial goals and growth for the Enterprise portfolio, establishing goals and accurate forecasting.
• Upskilling Team Leads and Senior Account Managers into strategic people leaders, providing specialized vertical advice.
• Building trust with high-value enterprise contacts, acting as the escalation point before the Head of Account Management.
• A Leader of Leaders: Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers into high-performing commercial leaders
• An Astute Decision Maker: Display exceptional situational judgment, with the ability to comfortably navigate difficult internal trade-offs, confidently communicate vertical decisions, and make the correct mid-term operational calls for portfolio health
• A Cross-Functional Advocate: A strong internal communicator who can navigate complex environments both internally and externally, remove regional roadblocks using past experience, and advocate fiercely for the vertical team structure
• Commercially Sharp & Analytical: Possess a pristine track record of defining mid-term pipeline goals, managing high-stakes client negotiations, and connecting complex commercial data points into a single cohesive strategy
• A Dedicated Enterprise Expert: Deep, specialized payments industry knowledge with a clear understanding of the specific operational challenges, technical frameworks, and nuances that impact large Enterprise merchants
• 7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams
• Strategic Mindset with a Global Perspective: Proven ability to move beyond tactical execution to mid-term partnership scaling, working on strategic projects at a regional vertical level while maintaining a global perspective to scale local operational successes
• Full professional proficiency in English
• Deep operational experience within the UK enterprise, retail, or digital disruptor space; a strong understanding of omnichannel and complex merchant infrastructures
• Proven experience within the Fintech or Enterprise Payments industry is highly preferred to support the technical maturity of the UK portfolio
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!