Senior Product Experience Designer (Customer Interfaces)

Join Adyen, a leading global payments company, as a Senior Product Experience Designer. In this role, you will be responsible for providing overarching design services and products, deeply understanding and owning the user experience for complex product ecosystems, and partnering closely with Product, Technology, and Data Analytics teams. You will also mentor and inspire fellow team members, drive strategic improvements, and actively seek feedback and foster co-creation with cross-functional partners.

• Provide overarching design services and products, such as Homepage, Navigation, Communication Platform, Notification, Supporting ticket, Help & Education, and design system.
• Deeply understand and own the user experience (UX) for complex product ecosystems, strategically incorporating advanced technology to enhance customer experience.
• Partner closely with Product, Technology, and Data Analytics teams to define and articulate a cohesive short-term tactical roadmap and a compelling long-term strategic vision for our products.
• Curiosity-driven growth: Maintaining curiosity and continuously seeking new insights and advancements. By taking thoughtful risks and learning from failures, we drive growth, adaptability, and meaningful innovation
• Action with intent: At the heart of design is solving meaningful problems—whether emotional, practical, or social. We focus on identifying what truly matters and crafting solutions that drive measurable business and user outcomes, avoiding iterations that fail to make a real impact
• Thriving through uncertainties: Embracing new challenges and shifting landscapes with a positive outlook, we adapt swiftly and effectively. By staying flexible and proactive, we turn uncertainty into a driving force for sustained progress and meaningful results
• A Bachelor or Master Degree in interaction (product) design or related fields (including information design, conversational AI, etc)
• Have 5+ years of experience designing complex hardware/software solutions, preferably in SaaS or B2B products, with a proven ability to simplify intricate workflows and enhance user experiences
• A strong sense of mission: Taking responsibility for the success of the company and our customers by setting high standards, taking ownership, and fostering collaboration
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!