Team Implementation Lead

Join Adyen, a leading global payment company, as a Team Implementation Lead. In this role, you will lead a team of Implementation Engineers in North America, driving customer success and delivering efficient, robust integrations. You will create an inspiring team environment, drive continuous improvement, and collaborate with cross-functional teams. This position is based in our San Francisco office and offers a range of benefits, including a global exchange program, healthy lunches, and a yearly trip to Amsterdam.

• Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better.
• A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate
• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers(at least 2 years); this will include coaching, setting goals and objectives and training the team
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology
• Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!