Team Lead of Technical Support

Join Adyen, a leading global payment company, as a Technical Support Team Lead in Amsterdam. In this role, you will lead a team that serves as the first point of contact for merchants worldwide, guiding and developing the team to solve complex technical and operational questions. You will collaborate with multiple teams across the company and be part of an international team with diverse backgrounds and skill sets.

• Lead and develop a team of Technical Support Engineers, guiding them in solving complex technical and operational questions for merchants.
• Collaborate with multiple teams across the organization to provide exceptional service and support, ensuring alignment and standardization of best practices.
• Define and communicate objectives and key results for the Support team, tracking progress and success, and presenting results to Senior Leadership.
• You have strong communication skills and the ability to interact with others clearly and empathetically
• You can make quick informed decisions and prioritize requests for both internal and external stakeholders
• You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
• You are able to serve as an escalation point to varied technical support requests and issues
• You are a people leader who can lead and mentor a team, helping team members grow individually and as a team. You apply focus and drive change, and have between 2-6 years of experience directly managing technical support teams
• You must be willing to travel occasionally, both domestically and internationally where required
• Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity