⭐ Account Manager FoodTech H/F

Join Malou, a growing start-up in the FoodTech industry, as an Account Manager. In this role, you will be responsible for managing a portfolio of customers, onboarding and training them on the MalouApp, and ensuring their satisfaction and loyalty. You will also define social media editorial guidelines, create and schedule posts, and set up sponsorship campaigns. Additionally, you will handle SEO tasks, including updating key information for restaurant owners and writing posts for Google My Business. The ideal candidate has at least 2 years of experience in customer relations, excellent written communication skills, and a passion for the food industry.

• Assurer l'intégration et la formation des clients sur l'application Malou, en comprenant leurs objectifs stratégiques.
• Définir les lignes directrices éditoriales des réseaux sociaux des restaurants, rédiger des briefs pour les séances photo et coordonner avec les photographes.
• Mettre en place l'application Malou pour les propriétaires de restaurants, définir des stratégies de mots-clés et rédiger des publications pour Google My Business.
• 2 years experience
• You have a proven sense of building strong relationships with your interlocutors and getting them onboard with you. Your passed experiences led you to manage customer relations
• Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling
• You are meticulous, structured, and proactive. You have strong analytical and synthesis skills
• You are not scared to question your work and to keep finding new actions to implement on your customers' accounts
• Social media hold no secrets for you and you have a good overall digital and general knowledge
• Highly creative, you have many ideas that you enjoy seeing come to fruition 💡
• Previous experience as a community manager *(bonus)*
• Proficiency in graphic design software and/or video editing *(bonus)*
• Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours)
• Your are French native and fluent in English
• You want to join a young, dynamic team within a growing start-up 🚀