Manager of Technical Solutions Management

Join CoreWeave, a leading cloud provider for AI workloads. As the Manager of Technical Solutions Management, you will oversee the TSM function, manage technical relationships with strategic customers, and drive the execution of complex programs. You will collaborate with leaders across various functions and directly engage with key customers to understand their AI workloads and requirements. This is a global role that reports to the Director of Cloud Platform Support.

• Lead the Technical Solutions Management (TSM) function by building, leading, and focusing on hiring top talent to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers.
• Collaborate across functions, working closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience.
• Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings.
• Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing
• Expert leadership skills with the ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information
• Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth
• 7+ years in a leadership role within a high-growth environment
• B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
• Travel up to 30% annually
• Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
• 15+ years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management
• Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk
• You love to help solve challenging technical problems
• You’re curious about the latest and greatest technologies in the AI space
• You’re an expert in managing conflict and achieving mutually beneficial technical outcomes