Account Manager

Join Kody, a leading fintech company, as an Account Manager. In this role, you will be responsible for building and nurturing client relationships, addressing complex client issues, and providing market insights to leadership. You will also support client onboarding processes, streamline workflows, and monitor operational efficiency within the team. This is a remote-first position with flexible working hours and a range of benefits, including enhanced maternity and paternity leave, a learning and development allowance, and the option to work from our office in Shoreditch.

• Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
• Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus
• Flexible across time zones to support a global team
• Strong interpersonal and communication skills, with the ability to build rapport with clients
• Professional experience in a fintech, SaaS, or payment services company
• Proven experience in Customer Success, Account Management, or Customer Operations
• Demonstrated problem-solving abilities, with a proactive and detail-oriented approach
• Experience in a fast-paced environment, with the ability to manage multiple priorities
• Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred)