Junior Customer Care Specialist

Join Readly, a leading digital subscription service for magazines and newspapers. As a Junior Customer Care Specialist, you will handle customer requests via email, phone, and social media, ensure high-quality customer relationship follow-up, and contribute to the optimization of tools and processes. You should be proficient in English and German, have excellent verbal and written communication skills, and be comfortable in a digital environment.

• Handle customer requests via email, phone, and social media, ensuring high-quality follow-up in line with KPIs.
• Contribute to the optimization of tools and processes, proactively reporting friction points and suggesting improvements.
• Collaborate with internal teams to address customer issues and enhance the overall customer experience.