Implementation Project Manager

Join Cordial as an Implementation Project Manager, where you will be the main point of contact for our customers during the onboarding and implementation phase. You will guide clients through a successful implementation of the platform, manage internal stakeholders and external client expectations, and ensure the platform is rolled out according to required timelines. You will also collaborate cross-functionally with various teams and champion AI adoption from the start. Enjoy benefits such as full health coverage, competitive compensation, paid parental leave, unlimited time off, and a fully remote work environment.

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes, ensuring the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial Teams, and develop and share best practices with clients.
• Collaborate cross-functionally with the Product team to improve client adoption across our entire platform, and work closely with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals.
• You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment
• You like to juggle and project management comes naturally. You are able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority
• You are confident. You have no problem working with senior-level marketers, IT /systems integrators, and marketing technology and services partners
• Last but not least, you embody Cordial’s values
• You are seasoned. You hold a Bachelor's degree or equivalent. You have a minimum of 5 years of experience in project management in a professional services environment. You have a track record of driving meaningful, successful implementations and managing client projects. You’ve got some tricks up your sleeve!
• You love technology. You are eager to be an expert in Cordial’s technology and you’d work diligently to remove any friction preventing our clients from unlocking the power of the platform. Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI
• You’re curious about AI and what it means for both marketing technology and how you work. You don’t need to be an AI expert, but you’re energized by what AI makes possible for clients and you actively look for ways to use AI tools to be more efficient — whether that’s drafting documentation, synthesizing project updates, or identifying risks earlier. You’re energized by what AI makes possible and bring that mindset into every implementation
• Your superpowers are your project management skills. You have a strong understanding of how to plan, communicate and make sure things get done or that the client understands the impact of missing dates
• You navigate well in organizations. You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team
• You are a professional problem solver. You have the ability to handle difficult or unexpected issues and/or complex business challenges while remaining calm and identifying the right resources and solutions. You will handle incidents, escalations, and exceptions in a professional manner