Senior Client Success Manager

Join Cordial, a leading marketing technology company, as a Senior Client Success Manager. In this role, you will be the primary point of contact for a portfolio of clients, advocating for their success and aligning technology and expertise on their behalf. You will own the entire client relationship post-sale, develop comprehensive success plans, and drive timely renewals and expansions. This is a fully remote position with competitive compensation and benefits.

• Assurer le succès d'un portefeuille de clients en tant que point de contact principal et partenaire de confiance.
• Développer une compréhension approfondie des défis commerciaux des clients et des objectifs pour aligner les fonctionnalités de Cordial sur leurs besoins.
• Gérer la relation commerciale de manière proactive, y compris la négociation et l'exécution des contrats, pour favoriser le renouvellement et l'expansion.
• You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment
• You are seasoned. You have a Bachelor’s degree and 7+ years working in an enterprise client management role at a SaaS company, preferably with experience in email and/or digital marketing
• You are a Self-Starter. You are independent, organized, a problem solver, and passionate about detail
• Communication is a breeze for you. You have excellent written and oral communications skills, especially in a business setting. You have a knack of communicating effectively with both technical and non-technical audiences
• You have strong project management skills. You are capable of managing multiple projects and clients at the same time
• You’re technically wired. You geek out on your client’s data and can suggest ways for them to optimize their marketing campaigns. You are driven by Cordial’s powerful platform and know how to translate this to your clients
• You’re a relationship builder. You love working with and building long term relationships with all levels of a client’s organization
• You navigate well in organizations. You have a recipe for success working cross functionally, ideally with Product, Engineering and Sales. You’re a team player. You love to win negotiations. You have very smart and cordial negotiation skills
• Last but not least, you embody Cordial’s values
• Have used tools such as: Trello, Harvest (Time Tracking), JIRA, etc
• Have experience in the enterprise marketing automation industry
• Have experience working with email marketing and digital marketing technologies, including personalization and optimization technologies, and advanced marketing automation