GTM Manager (Services Growth)

Join our team as a GTM Manager (Services Growth) and drive the growth and lifecycle management of Support Services within our Technology Solutions portfolio. You will execute go-to-market strategies, collaborate with strategic partners, monitor performance, and contribute to the development of service offerings. This role requires strong leadership skills, strategic thinking, and the ability to collaborate effectively across functions.

• Drive execution of the Services GTM strategy to support business growth and customer lifecycle outcomes (land, adopt, expand).
• Collaborate with strategic partners to develop and deliver joint GTM initiatives and strengthen ecosystem alignment.
• Monitor and manage performance through regular business reviews, ensuring visibility of pipeline, growth, and opportunities.
• You have an educational background in IT, business administration or information management focused on product management and/or business development
• Demonstrates leadership skills and drives standards of performance
• Knowledge of IT services environments and industry practices is beneficial
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Requires expertise across the full Support Services Lifecycle and Software understanding:
• Experience in product and business development in technology and services domains, including client facing responsibilities
• Strong communication, presentations and planning skills are key
• Strategic thinking combined with execution focus and results orientation
• Ability to collaborate effectively across functions and build strong stakeholder relationships
• Strong communication, presentation, and analytical skills
• Experience in project management and/or marketing will be an asset
• At least 5 years’ experience in sales and/or business development within a large scale (preferably multi-national) technology services environment across a range of services including support
• Strategic thinking ability coupled with strong planning and execution skills
• Understanding of the TSIA LAER and DARE model and the roles played throughout the lifecycle
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships and collaborate with key client facing teams
• You are familiar with consulting led approaches, methodology and practice
• You are fluent in written and spoken English and have hold positions in which you have demonstrated your ability to engage with a wide range of functional and geographical organizations, including multicultural management
• Sufficient knowledge and understanding of IT service environment, service operations and ITIL practices
• Experience as sales specialist, business development, or services delivery, ideally in a multi-country or matrix organization
• Strong understanding of SW & service lifecycle management and go-to-market strategies in a technology or services environment
• Understanding of support services market, market dynamics, trends, vendor (OEM), reseller, distributor relation and high-level competitive landscape
• English: Fluent (Mandatory)
• Previous Example Roles:
• Client Manager
• Certification and/or working knowledge of ITIL practice
• Sales Leader (specialist)
• Business Development Leader
• Support Services & SW Specialist
• Partner Business Development Manager
• Tertiary level qualification such as a business management or equivalent degree