AI Implementation Manager (Service Management)

Join Asana, a leading work management platform, as an AI Implementation Manager. In this unique hybrid role, you will be responsible for accelerating time to first value for our enterprise customers by guiding them through complex technical implementation planning, configuration, and migration. You will also help build a comprehensive, reusable playbook for future hires and scaling customers. This is an exciting opportunity to be at the forefront of AI adoption in business operations.

• Accelerate Time to First Value: Lead customer engagements from post-sale ideation through immediate delivery, ensuring rapid deployment and measurable initial business outcomes.
• Implementation Planning & Execution: Develop a deep understanding of IT and service management workflows, to bring customers high-value AI use cases, relevant success metrics, and structured onboarding paths.
• Risk Mitigation & Deployment Governance: Proactively identify technical, process, and adoption risks during deployment; implement mitigation strategies to prevent project stalls.
• This role is ideal for someone who understands the IT buyer, thrives in ambiguity, loves building from the ground up, and is energized by the chance to help define a new market motion at Asana
• Change Management for Tech Transitions: Proven ability to guide complex organizations through process and behavioral shifts, specifically as technology and AI capabilities evolve
• Strategic Communication: Seamlessly navigate between deep technical conversations with developers and ROI-focused presentations with C-level executives
• Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
• 3+ Years of Experience: Demonstrated success in a technical Customer Success, Implementation, Technical Account Management, or Management Consulting role
• AI Adoption & Consulting Expertise: Experience helping customers evaluate, adopt, or scale AI/ML tools in their workflows, with a strong ability to translate AI capabilities into executive storytelling and ROI framing
• Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
• At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
• Technical & Data Acumen: Highly data literate; comfortable working with usage data, analytics, and data integration patterns. Familiarity with AI/ML concepts, Python, or SQL is a major plus
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time