Enterprise Account Executive (Service Management)

Join Asana, a leading work management platform, as an Enterprise Account Executive focused on service management. In this role, you'll be part of a newly formed team dedicated to bringing Asana's platform to IT and service teams. You'll own the full sales cycle for mid-market accounts, build and maintain a healthy pipeline, and become a trusted advisor to IT leaders. This is a unique opportunity to shape a new market category at Asana and make a significant impact on the company's success.

• Prospect into net-new accounts while working alongside Asana's existing Account Executives and Customer Success Managers to uncover expansion opportunities.
• Own the full sales cycle for IT and service team buyers within mid-market accounts, from prospecting through close.
• Build and maintain a healthy pipeline through outbound prospecting and inbound lead qualification.
• This role is ideal for someone who knows the IT buyer thrives in ambiguity, loves building from the ground up, and is energized by the chance to shape a new market category at Asana
• Excellent discovery and consultative selling skills—you dig deep to understand customer workflows, challenges, and desired outcomes before jumping to solutions
• Experience with early-stage or incubation sales motions is a strong plus—you’re comfortable with iteration, experimentation, and learning in real time
• Strong collaboration skills—you work seamlessly with AEs, CSMs, and cross-functional partners to drive customer outcomes and revenue growth
• Practical experience in executing and maintaining a repeatable sales process such as Sandler, MEDDIC, or Challenger
• Familiarity with the IT technology landscape is highly valued, including awareness of tools in categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation
• Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI-driven automation
• Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Proven ability to navigate complex, multi-stakeholder sales cycles involving IT, HR, Facilities, and other service-oriented functions
• 5–8 years of sales experience, with at least 3+ years selling to IT buyers (IT Operations, Infrastructure, Service Delivery, IT Leadership) in a B2B SaaS environment
• Deep understanding of the IT persona, including familiarity with IT organizational structures, common pain points, and the technology ecosystem IT teams operate within
• Track record of quota achievement and consistent pipeline generation in a hunter or hybrid sales role
• Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/request workflows)
• Background selling displacement deals or helping customers migrate from legacy enterprise software
• Understanding of AI-powered automation, self-service workflows, or employee experience platforms
• Comfort with modern sales tech stack (Salesforce, Outreach/SalesLoft, LinkedIn Sales Navigator, 6sense/Demandbase, etc.)