Enterprise Solutions Engineer (Service Management)

Join Asana as an Enterprise Solutions Engineer focused on Service Management. In this role, you will partner with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will translate customer pain points into practical solution designs, conduct technical discovery sessions, and advise on solution architecture and deployment approach. You will also partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams.

• Act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to growth.
• Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, from discovery through proof, demo, and close.
• Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders.
• Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
• Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
• Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
• Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution
• At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply
• Adaptability, intellectual curiosity, and a strong builder mentality
• Background supporting displacement or migration conversations from legacy enterprise software
• Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation
• Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows
• Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts
• Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization
• Strong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes
• Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time
• 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles