About The Role

Join Asana as a Product Support Specialist, where you'll help customers find clarity in their work and achieve results with our platform. You'll become an expert in Asana, manage complex product issues, and serve as a key liaison between the product team and our customers. This role requires fluency in English and German, strong problem-solving skills, and a passion for helping customers succeed.

Support customers with questions, feature requests, and bug reports, and educate them about best practices.
Manage complex product issues requiring deeper investigation and advanced knowledge of the platform, and independently resolve most product issues.
Act as a key liaison between the product team and our customers, partnering with internal teams to escalate bugs, share customer feedback, and contribute to knowledge content.
Proficiency with Asana (or other work management platforms) and experience in technical support, especially API & integrations and workflow troubleshooting a plus
Familiar with AI tools or prompt-based interfaces, and excited about using technology to enhance support
Experienced in and comfortable with operating in ambiguous environments, providing consultative support to customers
Willingness and desire to learn and adopt new skills—both technical and non-technical—in order to craft and deliver the best solutions
Strong critical thinking and problem solving skills with the ability to break down complex topics into clear, actionable steps; strong technical aptitude
Empathetic, curious, and committed to helping customers feel heard and supported
Experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems
Demonstrate strong communication skills—your written and verbal English and German communication is excellent, proactive, and transparent, effectively communicating complex information across all organizational levels
3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred

This is an external listing. JobSpring does not represent or verify the employer. Report this listing