Enterprise Account Manager

Join Replit, a rapidly growing company in the AI-powered software creation space. As an Enterprise Account Manager, you will be the primary relationship owner for your assigned customer portfolio, driving retention, expansion, and customer success. You will help businesses realize the transformative potential of AI-powered software creation, lead onboarding programs, guide customers through Replit's evolving feature set, and execute renewal processes. This remote-first position offers flexible work hours, a home office setup stipend, health and dental insurance, and more.

• Servir como el propietario principal de la relación para su cartera de clientes asignada, asegurando una alta satisfacción y retención.
• Liderar programas de incorporación que aceleren el tiempo de valor del cliente y la adopción de la plataforma.
• Ejecutar procesos de renovación con un enfoque en la expansión y el desarrollo de asociaciones a largo plazo.
• Candidates with Customer Success or Enterprise Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal
• Strong problem-solving skills and consultative approach to customer challenges
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Experience managing customer relationships from onboarding through renewal and expansion
• Comfort with data analysis to drive customer success metrics and identify growth opportunities
• Passion for technology and staying current with industry trends, particularly AI and automation
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Self-motivated with excellent time management and organizational skills for managing multiple accounts
• 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
• Experience with or strong interest in AI is a plus
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• You're an active Replit user
• Experience with rapid prototyping, product development workflows, or business process automation
• You've worked at an early-stage startup or in developer tools
• Background in customer success at companies serving technical or semi-technical user bases
• Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)