Mid-Market Account Manager

Join Replit, a rapidly growing platform for AI-powered software creation. As a Mid-Market Account Manager, you'll be the primary relationship owner for your assigned customer portfolio, driving retention, expansion, and customer success. You'll lead onboarding programs, guide customers through Replit's evolving features, execute renewal processes, and optimize their use of the platform. This remote-first role offers flexible work hours, a comprehensive benefits package, and the opportunity to make a significant impact in the world of AI and software development.

• Servir como el propietario principal de la relación para su cartera de clientes asignada, asegurando una alta satisfacción y retención.
• Liderar programas de incorporación que aceleren el tiempo de valor del cliente y la adopción de la plataforma.
• Ejecutar procesos de renovación con un enfoque en la expansión y el desarrollo de asociaciones a largo plazo.
• Candidates with Customer Success or Account Management experience in SaaS, particularly with some technical background (i.e. having some coding knowledge or prior experience at other developer tool companies) are ideal
• Experience managing customer relationships from onboarding through renewal and expansion
• Self-motivated with excellent time management and organizational skills for managing multiple accounts
• Passion for technology and staying current with industry trends, particularly AI and automation
• Experience with or strong interest in AI is a plus
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Strong problem-solving skills and consultative approach to customer challenges
• 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Comfort with data analysis to drive customer success metrics and identify growth opportunities
• You're an active Replit user
• You've worked at an early-stage startup or in developer tools
• Experience with rapid prototyping, product development workflows, or business process automation
• Background in customer success at companies serving technical or semi-technical user bases
• Degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)