Technical Account Manager (Strategic Accounts)

Join Deliverect as a Technical Account Manager for Strategic Accounts. In this role, you will be the technical backbone for our largest global brands, ensuring the health of their integrations and meeting SLAs. You will act as the primary technical and relationship point of contact for a portfolio of accounts, partner with sales and strategic account teams, identify expansion opportunities, track SLA performance, lead proactive issue management, and analyze technical health data. Fluency in English and 2-4 years of experience in technical account management or related fields are required.

• Act as the primary technical and relationship point of contact for a portfolio of Deliverect's largest global accounts, leveraging deep integration knowledge to proactively maintain account health.
• Partner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes.
• Track and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines.
• Fluency in English is required, with strong written and verbal communication skills being essential
• 2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment (or equivalent work experience)
• Working knowledge of Python or JavaScript to script lightweight diagnostic tools and automate routine technical checks
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into business-level discussions
• Practical experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes alongside engineering teams
• Proficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends
• Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel