Enterprise Customer Success Manager

Join Optimove as an Enterprise Customer Success Manager, where you'll play a vital role in driving client satisfaction and success. In this dynamic position, you'll interact with multiple client stakeholders, establish strategic relationships, and advocate for your clients internally. You'll provide training and guidance to help clients maximize their use of the Optimove platform and communicate major product updates. This role offers hybrid flexibility, wellness support, global mobility opportunities, and encouraged PTO.

• Establish and maintain a trusted and strategic relationship with each assigned client, serving as the main point of contact.
• Own overall client relationship, enabling them to unlock value from their partnership with Optimove, and advocate for their needs internally.
• Provide training, guidance, and advice to help clients maximize the value of the Optimove platform, and communicate major product updates.
• 1-4 years of experience in relevant roles, ideally from software companies
• Bachelor’s degree
• Extremely strong presentation and communication skills
• Experience in technology-related fields, preferably web-based software
• Fast learner who can understand and articulate technology at any level
• Strong analytical skills
• Growth mindset – always pushing yourself out of your comfort zone
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time
• Proactive, highly organized, with the ability to manage multiple tasks
• Excellent computer skills, including Excel
• A true value-enabler who relishes helping clients achieve their business goals
• Rich and effective interpersonal skills