Member Services Agent

Join our healthcare organization as a Member Services Agent I. In this role, you will handle member inquiries with professionalism, accuracy, and empathy, ensuring a seamless and high-quality customer experience. You will conduct assessments, answer questions related to services, assist with program enrollment, and help members with app navigation and general inquiries. You will also document all member interactions, proactively resolve member concerns, and support Member Services projects. The ideal candidate will have exceptional problem-solving skills, a passion for service excellence, and a commitment to delivering personalized and effective solutions.

• Assurer un service client exceptionnel en répondant aux demandes des membres avec professionnalisme, empathie et efficacité.
• Effectuer des appels sortants pour informer les membres des avantages de l'inscription au programme de Vida et les aider à s'inscrire.
• Documenter avec précision toutes les interactions et résolutions des membres dans le système de services aux membres, en respectant les processus établis.
• Excellent problem-solving and active listening abilities
• Ability to work efficiently in a fast-paced, member-focused environment
• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred
• Proficiency in using CRM and ticketing systems
• Strong verbal and written communication skills
• Minimum 2-3 years of experience in a customer service or call center role, preferably within the healthcare industry