Product Manager (Markets)

Join Herald as a Product Manager, where you'll own the lifecycle of our carrier markets from start to finish. This role is a unique opportunity to work at the intersection of product, engineering, and carrier partnerships. You'll be responsible for managing the Placement System, launching new carrier integrations, and driving change management as our API and products evolve. AI will be a core part of your role, and you'll be expected to identify where it can be applied across the integration surface.

• Ownership of the lifecycle of Herald's carrier markets, including launching new integrations and driving change management.
• Acting as the connective tissue between Herald's engineering team and carrier partners, ensuring connectivity health and resolving issues.
• Identifying and scoping agentic workflows that automate high-frequency, low-judgment tasks in the integration lifecycle.
• Habitual, fluent use of AI tools in your own work — you reach for AI to draft communications, investigate problems, synthesize information, and reduce repetitive effort; you have well-developed instincts for where AI helps and where it falls short
• Excellent written and verbal communication — you'll be writing external-facing status updates, internal change management docs, and technical scoping summaries that need to be clear to both engineers and non-technical stakeholders
• Demonstrated ability to manage external technical stakeholders — you know how to run a scoping call with an engineering team at a partner company, hold them to a timeline, and escalate diplomatically when needed
• 3–5 years of experience in technical product management or a closely adjacent role (e.g., implementation engineering, solutions engineering, or integration PM) in a B2B SaaS environment
• Comfort moving between technical depth and business context — one hour you're debugging a connectivity issue, the next you're explaining a schema change to a carrier partner's business team
• Strong understanding of REST APIs — you don't need to write production code, but you need to understand request/response cycles, schema structures, authentication patterns, and how to read API documentation fluently
• Prior experience at a company building workflow automation, document processing, or AI-assisted tools for enterprise users
• Familiarity with REST APIs and how they underpin product features — you can read API documentation, understand what's technically feasible, and have informed conversations with engineers about integration design
• Experience designing or scoping AI-assisted or agentic workflows — you understand where automation adds value, how to evaluate AI outputs in operational contexts, and how to build processes that keep humans appropriately in the loop
• Prior startup experience at a company in a similar stage (Series A–C); you know how to operate with lean support structures and build process where there isn't any
• If you think you would be a great addition to our team, but might not fit the criteria perfectly, we still encourage you to apply! We recognize there are many transferable skills and traits that we may not have captured in this description and welcome all interested candidates to apply
• Experience in commercial insurance, insuretech, or a closely adjacent vertical — familiarity with carrier-distribution dynamics and how quoting, submission, and binding workflows operate