Customer Success Engineer

Join Rescale, a leading cloud HPC platform, as a Customer Success Engineer. In this role, you will be the trusted technical advisor for named customers, working closely with them and internal teams to deliver the best cloud HPC experience. You will lead technical activities, collaborate with Solutions Architects, onboard new customer workflows, and define and execute customers' digital transformation strategy. You will also present Rescale solutions at conferences and provide feedback to improve the ScaleX platform. Benefits include vision and dental insurance, 401k plan, stock options, work from home opportunities, health insurance, Apple gear, and catered lunches.

• Establishing and maintaining technical relationships with customers, serving as a trusted advisor.
• Leading technical activities related to the deployment and support of Rescale solutions, including user training.
• Collaborating with internal teams to analyze customer needs and execute their digital transformation strategy.
• You enjoy solving difficult problems and strive to find the best solutions
• Customer obsession is your top priority
• B.S. in engineering, computer science, math, physics or equivalent
• Candidate must be a U.S. Person
• You use empathy to approach customer solutions
• You have at least 2 years of software, hardware, or cloud experience in a customer facing role
• 3 years of enterprise cloud, hardware, or software technical experience
• General knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc)
• Experience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector
• Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS. GROMACS, NAMD, etc)
• Strong presenter and are able to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent preferred
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers