Revenue Operations Lead (North America)

Join our Sales Operations team as the Revenue Operations Lead for North America. In this role, you will partner with sales, marketing, and other teams to support field sales and sales leadership through go-to-market planning, revenue optimization, sales process improvements, CRM system updates, and driving operational initiatives to increase sales productivity and efficiency. You will also be responsible for improving sales effectiveness, managing the forecast process, leading pipeline performance analysis, and implementing best practices for sales processes. This position offers flexible working, life insurance, critical illness cover, income protection, a pension plan, maternity and paternity leave, a car allowance, job training and professional development, 22 days of holiday (excluding bank holidays), work from home opportunities, and health insurance.

• Partner with North America Sales and Marketing teams to support Go-To-Market Planning, Revenue Optimization, and Sales Process Improvements.
• Develop, track, and manage the forecast process, performance analysis, metrics/KPIs to drive forecast accuracy.
• Lead pipeline performance analysis to ensure quality and to identify areas of concern and best practices.
• 5+ years of experience in Sales Operations or Business Operations
• Track record of building financial or GTM models that were actually used to make decisions at VP or C-level
• Demonstrable experience owning territory design, quota setting, or capacity planning — not just supporting them
• Experience working in multinational organizations a plus
• Experience working with a SaaS company with the ability to understand and articulate trends in churn, expansion, ARR, etc. ; high growth startup experience a plus
• Credible in the room with senior stakeholders — you push back with data, not just opinion
• Experience building dashboards and queries in a BI tool (Tableau CRM is a plus) or not afraid to learn, highly proficient in Excel
• Clear, concise communicator: your outputs are decision-ready, not data dumps
• Ability to build a model and explain it: you can construct the forecast accuracy analysis and walk a CRO through it clearly
• High motivation for continuous improvement and ability to drive impact
• Bachelor's degree in Business Management or Finance concentration a plus
• Comfortable with ambiguity and able to define the right question before answering it
• Structured thinker who can translate a complex problem ('our territory design is broken') into a framework, a model, and a recommendation