Implementation Architect

Join Orb as an Implementation Architect, where you'll be the technical partner our customers rely on after they sign. You'll own the technical post-sales journey, working directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions. You'll also troubleshoot implementation challenges, serve as the ongoing technical point of contact for strategic accounts, and contribute to documentation and best practices. This role is ideal for someone who loves going deep on customer problems, can navigate technical complexity, and wants to directly shape how customers experience Orb.

• Ownership of the technical post-sales journey, from initial implementation through go-live and beyond.
• Leading implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements.
• Building trusted relationships with customer engineering, finance, and product teams, and serving as the ongoing technical point of contact for strategic accounts.
• This role is ideal for someone who loves going deep on customer problems, can navigate technical complexity without needing to write production code, and wants to directly shape how customers experience Orb
• You dig into the "why" behind customer requests and don't stop at surface-level answers
• You don't need to write production code, but you're fluent in technical conversations with engineering teams
• You move fast and figure things out—our team motto is "you can just do things"
• Comfortable with SQL and navigating complex data relationships
• You spot patterns across engagements and push for solutions that scale
• You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
• 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
• Proven ability to translate between business requirements and technical architecture
• You see problems through to resolution and take accountability for customer outcomes, not just deliverables
• Track record of owning customer relationships through implementation and onboarding
• Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers