Manager of Implementation Architects

Join Orb as the Manager of Implementation Architects, where you'll lead a team responsible for the technical post-sales journey. This player-coach role requires deep technical fluency and a passion for team development. You'll partner closely with Customer Success leadership and drive consistent implementation methodology across the team.

• Lead and develop a team of Implementation Architects, ensuring high-quality delivery and customer satisfaction.
• Act as the Implementation Architect for a set of customers, overseeing the technical post-sales journey and ensuring successful integration.
• Drive consistent implementation methodology across the team, including kickoffs, technical discovery, API design, and go-live.
• 5-7 years of experience in a technical post-sales role: solutions engineering, implementation consulting, technical account management, or similar
• You're fluent in technical conversations with engineering teams
• 3-5 years of people management experience, with a track record of supporting IC growth and holding a team accountable to results
• You model Orb's values by keeping customer outcomes front and center, moving with urgency, taking initiative, and caring deeply about accuracy and quality
• Proven ability to translate between business requirements and technical architecture
• You take ownership of hiring outcomes, not just processes
• Strong communicator: clear with your team, credible with customers, and effective cross-functionally
• You're a connector: you help your team collaborate cross-functionally, escalate blockers appropriately, and keep stakeholders aligned
• You bring emerging emotional intelligence- you understand what each person on your team needs to do their best work
• Technically proficient as an implementation practitioner with a strong understanding of APIs, webhooks, system integrations, and SQL; comfortable debugging issues and translating technical tradeoffs for customers