Technical Account Manager (Enterprise)

Join Orb as a Technical Account Manager for Enterprise, where you'll be the primary technical and strategic point of contact for large enterprise accounts. You'll own the onboarding and implementation process, guide customers through complex integrations, and serve as the primary escalation point for technical issues. You'll also represent the voice of enterprise customers internally and contribute to internal documentation. This role requires 10+ years of experience in technical post-sales roles and a strong understanding of system integrations.

• Assumer la responsabilité des relations clients les plus complexes et les plus critiques, en tant que point de contact technique et stratégique principal.
• Diriger l'intégration et l'implémentation des clients d'entreprise, en guidant les clients à travers des intégrations complexes.
• Collaborer avec les équipes internes pour transformer les modèles de clients en améliorations de la plateforme.
• You move with urgency and hold a high bar for accuracy — you don't let open questions linger and you notice when something is off
• Experienced translating between business requirements and technical architecture; you can write a requirements doc and review an ERD in the same conversation
• Deep hands-on experience with system integrations: you've personally built or guided integrations between SaaS platforms and enterprise systems (NetSuite, Salesforce, data warehouses, or equivalent)
• 10+ years of experience in technical post-sales roles — solutions engineering, implementation consulting, technical account management, or similar — with meaningful tenure in enterprise-facing work
• Proven track record managing complex, multi-stakeholder enterprise relationships — you're equally comfortable with a VP of Finance, a Staff Engineer, and a billing operations analyst
• Strong systems thinker: you approach customer problems by mapping the full architecture, understanding data flows and dependencies, and anticipating where things will break before they do
• Familiarity with billing, usage-based pricing, or fintech infrastructure is a strong plus — you understand why event schema design and aggregation logic matter
• Experience with billing system migrations is a plus — you've helped customers cut over from legacy infrastructure without disrupting revenue
• Exceptional communicator: your written and verbal communication is precise, credible, and calibrated to your audience
• Technically proficient with APIs, webhooks, event streaming, and SQL; you can read and write code to diagnose integration issues and validate customer implementations