Project & Operations Manager

Join our team as a Project & Operations Manager, where you'll lead our HITL Operations team at the intersection of AI and real human experience. You'll manage a team of Project Coordinators, oversee day-to-day operations, and serve as the bridge between your team and the Product Manager. This is a hands-on role that requires strong leadership, process-building skills, and a proactive mindset.

• Lead, coach, and develop the Project Coordinator Lead and the broader Project Coordinator team, including workload distribution, performance management, and career growth.
• Act as the primary connector between the HITL team and the Product Manager, translating strategic priorities into team execution and surfacing risks or blockers early.
• Monitor day-to-day output quality and volume across the team; identify and resolve bottlenecks before they escalate.
• Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, or similar) — including data cleanup, hygiene practices, or workflow management within a CRM
• Experience working closely with a Product or Project Managers as their operational counterpart — translating priorities to a team and escalating blockers up
• Track record of managing team capacity and overhead — you've had to balance what needs doing against what you can realistically staff
• 3+ years of direct people-management experience — you've led a team, not just managed projects
• Strong communicator who can translate between a detail-oriented team and outcome-focused stakeholders
• Comfort with data review, quality assurance, or output evaluation workflows — you understand what it means to systematically assess whether something meets a standard
• Proactive process builder mindset — you see a broken workflow and fix it, not just flag it
• Experience handling client-facing escalations or human escalation workflows
• Experience in AI, machine learning, or HITL operations environments — reviewing model outputs, supporting annotation or data labeling programs, or working in trust & safety / quality ops
• Background in scaling a small team or function as program volume grew
• Familiarity with project management tooling (e.g., Hubspot, Asana, <Monday.com>, Jira, or similar)