About The Role

Join Quantifind as a Technical Customer Support Manager, where you will be the primary technical contact for customer-reported issues, troubleshoot various platform-related issues, and manage the support ticket lifecycle. You will collaborate closely with Product and Engineering teams, perform regression testing, and contribute to internal QA efforts. Additionally, you will log and track support issues, maintain the support knowledge base, and help define and improve support workflows. This role offers meaningful equity, performance reviews, collaboration across departments, and flexible work options.

Investigate and resolve customer issues, develop deep product expertise, and manage the support ticket lifecycle from initial triage to resolution.
Serve as the primary technical contact for customer-reported issues, troubleshoot API, UI, platform, and data-related issues across customer environments.
Work closely with Product and Engineering teams to understand upcoming releases and new features, perform regression testing and release validation prior to production deployments.
Strong troubleshooting and analytical skills
3+ years in customer-facing technical support, implementation, or similar role in SaaS, fintech, regtech, or enterprise software
Experience working with REST APIs, logs, debugging tools, or SQL
Ability to communicate clearly with both technical and non-technical audiences\
Familiarity with ticketing systems (e.g., Jira, Zendesk) and documentation tools
Self-starter comfortable working in a fast-paced, high-growth environment
Prior exposure to SaaS QA or testing frameworks
Experience in AML/KYC, financial crime, or risk platforms
Experience working directly with engineering teams
You enjoy solving complex problems and digging into technical details
You thrive in an early-stage environment where you can build processes, not just follow them
You value customer empathy as much as technical skill
You are innately curious and highly self-motivated
You have leadership potential and want to grow into a lead role
This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders

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