Technical Support Engineer

Join Tenable as a Technical Support Engineer, where you'll provide exceptional support for cutting-edge vulnerability assessment and compliance auditing software. You'll troubleshoot complex technical inquiries, analyze vulnerability scan results, and build relationships with various teams within the company. This role offers opportunities for career advancement and comprehensive benefits.

• Assurer un support technique exceptionnel pour les logiciels d'évaluation des vulnérabilités et d'audit de conformité.
• Collaborer avec les équipes internes pour résoudre les problèmes techniques complexes des clients.
• Maintenir une connaissance approfondie des produits Tenable et des meilleures pratiques en matière de sécurité de l'information.
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
• Flexibility to work occasional weekends or holidays
• Bachelor’s degree in a technical field or equivalent experience
• Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
• Strong analytical and problem-solving skills, with the ability to learn quickly
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
• Must be based on or reside on the West Coast
• Excellent written and verbal communication; customer-focused mindset
• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
• Experience with or understanding of Certificates and CA’s
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
• Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
• Bilingual candidates are desirable but not required (Spanish, Portuguese)
• Basic understanding of reviewing PCAPs with tools such as Wireshark
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
• Fundamental understanding of programming languages