Manager of Commercial Operations (New Markets)

Join FareHarbor, a leading travel technology company, as the Manager of Commercial Operations for New Markets. In this people-management role, you will lead a high-performing team across analytics and sales operations, act as a strategic partner to the VP of New Markets, and drive commercial planning and performance management. You will also oversee core sales operations, operationalize strategy and new initiatives, connect Commercial with the wider organization, build scalable processes and tools, and champion practical AI and automation. The ideal candidate will have 5+ years of experience in commercial strategy, strategic operations, sales operations, or revenue operations, with at least 2 years in a people-management role.

• Construire et diriger une équipe performante, en gérant, coachant et développant les membres de l'équipe dans les domaines de l'analyse et des opérations de vente.
• Agir en tant que partenaire stratégique pour le VP des nouveaux marchés et les dirigeants commerciaux, en aidant à formuler des questions stratégiques et à prendre des décisions éclairées par les données.
• Diriger le processus de définition des objectifs pour les ventes et la gestion des comptes, établir et maintenir des KPI pertinents, surveiller la performance et identifier les lacunes et les opportunités.
• A hands-on operating style and a willingness to spend time with front-line teams to understand how processes and market dynamics work in practice
• Strong commercial acumen and strategic judgment, with a track record of advising senior leaders and influencing high-impact decisions
• A proven ability to design, implement, roll out, and maintain processes and tools for large or distributed teams, with measurable adoption and business impact
• Experience with SQL and Tableau or another business intelligence platform
• Experience working in technology/software
• Experience leading or working closely with both analytics and sales operations teams, with the ability to set direction, review output, and connect insight to execution
• Advanced Excel or Google Sheets skills
• Excellent communication, leadership, and influencing skills, with the ability to build alignment across functions and translate between commercial and technical stakeholders
• Demonstrated experience setting and operationalizing performance targets, tracking results, and partnering with Sales, Finance, Business Intelligence, and Analytics stakeholders
• Demonstrated interest in, or experience with, applying AI and automation to improve team performance and operational efficiency
• The ability to lead through change in an entrepreneurial, fast-growing environment while maintaining a strong focus on growth, efficiency, and execution quality
• Advanced analytical problem-solving skills, including the ability to structure ambiguous questions, work confidently with data, interpret findings, and communicate a clear point of view
• 5+ years of experience in commercial strategy, strategic operations, sales operations, revenue operations, or a similar role supporting go-to-market teams, including at least 2 years in a people-management role
• Master’s degree or equivalent
• Experience in travel technology or marketplaces