Product Manager (EverPro)

Join EverCommerce, a leading service commerce platform, as a Senior Product Manager for Service Fusion, our field service management platform. In this high-impact role, you will lead the mobile experience, shaping a major modernization effort. You will own the strategy, roadmap, and execution for the Service Fusion mobile experience, using customer discovery, product analytics, and cross-functional partnership to improve technician productivity and increase adoption. You will also have the flexibility to work remotely or in-office, with robust health and wellness benefits, professional development opportunities, and a 401k with company match.

• Establish a clear mobile product strategy and roadmap aligned to customer needs, business goals, and Service Fusion’s modernization priorities.
• Improve mobile adoption, satisfaction, and reliability through measurable gains in usage, retention, workflow completion, performance, and customer feedback.
• Lead the product lifecycle from discovery through launch, measurement, and iteration, ensuring releases are well-tested, well-supported, and adopted by customers.
• 5+ years in product management, ideally in B2B SaaS, mobile applications, or workflow-heavy software
• Experience owning customer-facing product areas and delivering measurable customer and business outcomes
• Experience owning customer-facing product areas and delivering measurable customer and and roadmap decisions
• Strong understanding of SaaS metrics, including adoption, retention, engagement, customer satisfaction, and product performance
• Proven ability to influence cross-functional teams across engineering, design, GTM, support, customer success, and leadership
• Excellent communicator who can engage both senior leaders and hands-on delivery teams
• Comfortable using AI tools to improve productivity, accelerate learning, synthesize information, and raise the quality of product work
• Curious about how AI can create meaningful value for customers, especially service professionals and field teams
• Strong analytical, problem-solving, and prioritization skills
• Experience with field service management, technician workflows, contractors, trades, construction, or service businesses
• Experience with offline-first mobile experiences, sync workflows, field productivity tools, or mobile performance improvements
• Experience working across iOS and Android product experiences
• Experience with payments, invoicing, estimates, or FinTech