Global Account Manager (EMEA)

Join Upbound, a leading cloud-native infrastructure company, as a Global Account Manager (EMEA). In this role, you will be responsible for the health, growth, and long-term success of Upbound's global enterprise customer relationships. You will proactively build executive relationships, develop account growth plans, and lead commercial conversations around renewals and upsells. This is a remote-first position, and you will have the opportunity to work from anywhere in the EMEA region.

• Responsable de la santé, de la croissance et du succès à long terme des relations avec les clients d'entreprise mondiaux d'Upbound.
• Développer et exécuter des plans de compte qui relient les objectifs commerciaux des clients aux capacités de la plateforme d'Upbound.
• Diriger les négociations commerciales pour les renouvellements et les ventes additionnelles, en collaborant avec les équipes juridiques, financières et de réussite client.
• Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement
• Strong commercial acumen: you're comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles
• A customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially
• Strong program management and organization skills, driving recurring cadences and touch-points with the customer
• Excellent communication skills: written, verbal, and in executive presentation settings
• Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth
• A background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects
• Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion
• Comfort operating in a fast-moving, early-stage environment where the playbook is still being written
• A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets
• Experience with usage-based or consumption pricing models
• Familiarity with Kubernetes, Crossplane, Terraform, or cloud-native infrastructure concepts
• Established relationships within the platform engineering or cloud architecture community
• Prior experience at a Series A/B infrastructure or developer tools company