Staff Solutions Engineer (EMEA)

Join Upbound as a Staff Solutions Engineer (SE) in the EMEA region. In this role, you will support pre-sales efforts, engage with customers to understand their technical business problems, and communicate the value of Upbound products. You will work closely with sales, product marketing, and engineering teams to deliver high-quality presentations, demos, and solutions. Additionally, you will project manage the account pre and post-sale to ensure a smooth customer experience. Benefits include health care, a 401(k) plan, remote work, flexible hours, and equity.

• Support all pre-sales efforts in the EMEA region across multiple segments by working directly with customers to understand their technical business problems.
• Build credible technical relationships with customers by clearly communicating the value proposition of Upbound products and solutions in a way that is contextualized to their specific needs.
• Partner with Sales Account Executives to engage in technical discussions with customers throughout the buying lifecycle, and work cross-functionally with product marketing to create and deliver high fidelity presentations.
• Worked directly with customers and/or open source community members to troubleshoot and solve their complex technical issues preventing successful adoption
• Worked in pre-sales, consulting, or equivalent experience in an enterprise environment
• Excitement and comfort being a key part of further defining, scaling, and making this part of our sales process thrive
• A deep understanding of modern operational and application delivery tools and methodologies inside of production deployment workflows, like those from HashiCorp (e.g. Terraform), CI/CD, IaC, and GitOps
• Guided customers through designing and deploying Kubernetes to their production environments
• Successfully managed multiple projects and priorities in a fast paced and dynamic environment
• Successfully identified and removed friction from the buying process resulting in a more streamlined and shortened sales cycle
• Experience developing relationships with engineering, executive, and commercial teams throughout large organizations
• Deployed and integrated the projects and tools of the Cloud Native Landscape, especially CNCF projects, into production environments
• The ability to work closely with people in a wide variety of disciplines from a wide variety of backgrounds
• A deep understanding of highly scaled and reliable services, solutions, and infrastructure in multiple major cloud providers
• You are actively involved or have contributed to the upstream Kubernetes community
• You have a history of speaking at technology conferences, blogging/writing technical articles, and/or contributing to a popular open source project
• You have worked in a startup and distributed/remote team before, and understand the unique challenges of a startup environment