Customer Succes Manager - Mid Market (H/F) - CDI

Join Najar as a Customer Success Manager for the Mid Market segment. In this role, you will establish trusted relationships with clients, serve as their main point of contact for renewal conversations, coordinate internal teams, drive measurable goals, and identify new opportunities within the existing customer portfolio. You should have at least 3 years of experience in client-facing roles, a background in the SaaS B2B industry, and fluency in both French and English.

• Établir une relation de confiance avec chaque client assigné et agir en tant que conseiller pour garantir une utilisation efficace du produit.
• Servir de point de contact pour les conversations de renouvellement, en gérant les questions contractuelles et de facturation.
• Coordonner et diriger les différentes équipes internes impliquées dans les projets, en définissant des objectifs mesurables.

### **What We’re Looking For 🔍**

• You have at least 3 years experience working within client-facing roles
• You are used to doing cross-sell and up-sell on your own
• You have a first experience in a SaaS B2B industry and a deep understanding of the SaaS ecosystem
• You speak both French & English fluently (spoken and written)
• Empathy for our clients and an ability to quickly build rapport with those around you
• A highly organized approach to your work, with meticulous attention to detail
• Nice-to-have: You have a first experience in an early-stage company