Junior Customer Succes Manager (H/F) - CDI

Join Najar, a fast-growing startup in the procurement industry. As a Junior Customer Success Manager, you will manage a portfolio of SMB and Mid-Market accounts, ensuring client satisfaction and retention. You will work in a hybrid model alongside a Procurement Expert and be the main point of contact for your clients. This is an early-career role ideal for someone with a commercial mindset and a genuine curiosity about business challenges.

• Gérer un portefeuille de comptes SMB et Mid-Market, surveiller la santé des comptes et être le principal point de contact.
• Identifier les signaux de désabonnement précoce et soutenir les conversations de renouvellement avec l'orientation de votre manager.
• Coordonner avec l'équipe d'approvisionnement pour garantir la qualité de la livraison et aider les clients à articuler la valeur de Najar.

**Must-haves**

• 0–2 years in a client-facing role (CSM, Account Manager, Sales, or similar)
• SaaS B2B background, either as a vendor or on the client side
• Fully bilingual French / English (written and spoken)
• Commercial mindset: retention and expansion are two sides of the same coin.
• Organized and reliable: you follow through on your commitments, every time
• Comfortable with data: you can read a renewal pipeline, track adoption metrics, and talk ROI

**Nice to have**

• Exposure to Finance, Procurement, or Purchasing topics
• Experience in a fast-growing startup environment
• Familiarity with HubSpot or similar CRMs