Payroll Implementation Manager

Join our team as a Payroll Implementation Manager, where you will play a crucial role in designing, building, and scaling our payroll implementation experience. You will work closely with our product and engineering teams, manage client relationships, and ensure a high level of data integrity. This is an exciting opportunity for ownership and growth within the company.

• Own the Payroll Implementation process, from importing a customer’s previous payroll history to configuring their tax setup.
• Iterate creatively on both the product and the process to ultimately deliver a best in class experience to our customers.
• Manage client expectations - Serve as client advocate within Seso to resolve any concerns that may detract from an optimal client experience.
• You have a demonstrable interest in agriculture and improving the lives of farmers and farmworkers (bonus)
• Strong interpersonal skills with the ability to build relationships, demonstrate empathy, and influence decision making
• Extreme sense of ownership and urgency when it comes to solving customer problems
• Comfortable in a fast paced environment where processes and products change often
• Ability to prioritize customer needs, dig into pain points, problem solve with customers, and clearly communicate product needs to product and engineering teams
• Strong project management skills (organized, flexible, and can juggle multiple projects/priorities in a very fast-paced environment)
• Ability to communicate at all levels of an org -- internally and externally - executive to individual contributor
• Experience building playbooks from scratch and scaling systems & processes
• 3+ years experience in payroll implementation management in a fast-paced environment, ideally developing your own process and customer-facing materials
• You can speak Spanish (bonus)