Payments Operations & Fraud Analyst

Join Blackbird as a Senior Payments Operations & Fraud Analyst, where you'll be the first dedicated owner of payments operations and fraud. You'll have end-to-end visibility into consumer payments, payouts, and rewards, while defining our risk management strategy and operations. You'll build our operations and fraud tooling from the ground up, ensure reliable money movement, lead triage and resolution of payment issues, and define all operational payment workflows. Additionally, you'll own the strategy and implementation of risk management, lead investigations of emerging risk areas, and establish operations as the first responder for payment and risk issues.

• Assurer la visibilité de bout en bout sur les flux de paiements, définir la stratégie de gestion des risques et construire les outils d'opérations et de fraude.
• Diriger la triage et la résolution des problèmes de paiement des consommateurs et des restaurants, avec des SLA clairs par catégorie.
• Définir, construire et exploiter un programme d'intégrité des comptes évolutif qui protège les clients et maintient la confiance dans la plateforme.
• Deep familiarity with dispute and chargeback lifecycles, ACH return codes, and fraud typologies
• Clear, concise written communication; you can summarize an incident in three sentences for an exec audience
• High ownership and bias toward systematic fixes over one-off heroics
• 4-7 years in payments operations, fraud operations, or risk analytics at a fintech, payments company, or marketplace
• SQL fluency; you pull your own data and bring evidence to every recommendation
• Experience standing up a payments ops or fraud function from scratch
• Exposure to restaurant payments, hospitality tech, or two-sided marketplaces
• Working knowledge of Nacha rules and return rate thresholds
• Familiarity with processor dashboards (Stripe, Adyen, or similar) and payout infrastructure (<Bill.com>)