About The Role

Join Applause, a leading provider of crowd-sourced testing and feedback solutions. As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our Service Desk and providing support to our global team. You will have the opportunity to work in a dynamic and supportive environment, with a focus on work-life balance, employee recognition, learning and development, and giving back to the community.

Assister avec les opérations quotidiennes du Service Desk, y compris la résolution des demandes de support, l'imagerie des postes de travail et la formation des nouveaux utilisateurs.
Coordonner l'imagerie et l'expédition des ordinateurs portables aux nouvelles recrues, et gérer l'inventaire des ordinateurs portables.
Participer à la rotation d'appel pour fournir une couverture d'urgence 24h/24 et 7j/7.
Experience: 2+ years of experience in an IT support role
Strong analytical and problem-solving abilities
Experience with MS Office products (Word, Excel, Outlook)
Technical knowledge of Windows 10 and 11 workstation operating systems
A working understanding of computer networking
Background in supporting a mixed environment of Windows and Mac end user devices
Ability to work independently and as part of a team
Working knowledge of Mac OS
Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to a non-technical audience
VMware, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Active Directory, Linux OS, Mac OS X Server, Google Apps, Windows Server (2012,2016,2019), Cisco IOS, Powershell, JAMF Pro

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