IT Problem manager Specialist

Join HCLTech, a global tech company with over 225,000 employees across 60 countries. We are seeking an IT Problem Manager Specialist to join our team in Paris. In this role, you will be responsible for drafting post-mortem documents, reporting on service management processes, conducting problem trend analysis, documenting known errors, and creating root cause analysis reports. The ideal candidate will have experience with ITIL processes, problem trend analysis, Known Error Database management, root cause analysis methodologies, and technical communication.

• Rédaction de documents post-mortem et d'analyses sur les indicateurs de qualité de production.
• Reporting sur le suivi des processus de gestion des services, en particulier la gestion des problèmes.
• Analyse des tendances des problèmes et recommandations pour l'amélioration continue.
• Years of experience: 8+years