Telecom Engineer – MS Teams telephony

Join HCLTech, a global tech company with over 225,000 employees across 60 countries. We are seeking a Telecom Engineer with expertise in MS Teams telephony to join our team in Paris. The role involves overseeing and maintaining telephony infrastructure services, providing Level 3 support for telephony-related issues, and actively contributing to ongoing and new projects related to telephony and IT workplace solutions. Candidates should have solid skills in MS Teams telephony solutions and knowledge of various softphone solutions.

• Oversee and maintain telephony infrastructure services, ensuring high availability and performance across the IT environment.
• Manage and execute service changes, including conducting impact assessments and planning rollbacks as necessary.
• Provide Level 3 support for telephony-related issues to beneficiaries, troubleshooting and resolving complex incidents.
• Years of experience: 8+years