Head of Community

Join Nextdoor as the Head of Community, a leadership role that sits at the intersection of community strategy, cross-functional influence, and AI-enabled operations. You will inherit a strong team, a robust backlog of evidence-backed experiments, and AI-powered systems. Your day-to-day will involve being the voice of the community in key decision-making rooms, designing and executing experiments, managing and developing your team, overseeing AI-powered community systems, co-owning Trust & Safety and Community Health initiatives, and strengthening the Neighborhood Leads program globally.

• Be the voice of the community in the rooms where it counts, showing up in product reviews, leadership syncs, and cross-functional meetings with the evidence, context, and relationships needed to make community a factor in decisions before they are made.
• Design and execute experiments, analyze outcomes, and translate findings into product recommendations fast enough that teams pull them in. Own the experiment pipeline and the evidence-backed backlog behind it.
• Lead Nextdoor’s Community team with genuine investment in their growth, development, and day-to-day work. This is a real leadership role, not a coordination role.
• Entrepreneurial instincts paired with enterprise fluency. You know how to change things inside a 500+ person organization. You are comfortable with ambiguity, skilled at navigating established processes, and energized by the combination of a well-established platform and a function still proving its indispensability
• A real leader, not a reluctant one. You are invested in the development of your direct reports and see people management as central to your job, not a tax on it. You have experience leading geographically distributed teams and developing talent at multiple career stages
• Genuine passion for the local community. You are intrinsically motivated by the mission of strengthening local neighborhoods. Familiarity with and interest in Nextdoor’s core member demographic is a meaningful plus
• 10+ years of relevant experience managing or leading community programs at scale, online or offline, with demonstrated success across multiple markets or platforms. Comfort with up to 30% travel
• AI-fluent and a rigorous evaluator of AI output. You do not need to be technical. You do need to be curious, skeptical, and capable of raising the bar on what AI systems produce. You have experience working with or overseeing AI-assisted workflows, and you understand where AI accelerates the work and where human judgment is non-negotiable
• Deep, nuanced community experience. You know the craft well enough to push back on generic best practices. You understand that what drives healthy community behavior is often counterintuitive — intrinsic motivation over extrinsic, questions over statements, geographic density over broad reach — and you can protect those nuances while operating at scale across 11 markets
• Cross-functional influence is your primary mode. You get energy from meetings, live decision-making, and persuading skeptics — not just tolerating it. You have a track record of making other teams want you in the room at the start of projects, not just when things go sideways
• We encourage everyone interested in our mission to apply