Learning Customer Success Manager

Join LumApps, an AI-powered Employee Hub that supports companies in their digital transformation. As a Customer Success Manager, you will manage a large portfolio of customers, focusing on adoption, retention, expansion, and satisfaction. You will partner with customers to understand their strategic goals and work with them to build and execute a success plan. This role requires outstanding communication skills, a solution-oriented mindset, and a passion for customer success.

• Be the voice of your customers, managing a large portfolio of accounts and focusing on growing adoption, ensuring retention, expansion, and satisfaction.
• Leverage data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues.
• Partner with customers to understand their strategic goals, priorities, and desired business outcomes, and work with them to build and execute on a success plan.