Associate Account Manager (Enterprise)

Join Grubhub as an Associate Account Manager (Enterprise) and be the main point of contact for our Enterprise Marketplace franchise group accounts. You will develop successful client partnerships, oversee experiences and expectations, and build the value of Grubhub and its affiliate sites. Your goals will focus on launch, retention, account maintenance, and revenue generation of franchised accounts. You will work with internal stakeholders, coordinate across multiple teams, and communicate with clients regularly to maintain a high retention rate and explore ways to grow each account.

• Développer des partenariats clients réussis en supervisant les expériences et les attentes tout en augmentant la valeur de Grubhub et de ses sites affiliés.
• Coordonner avec les équipes internes pour assurer un lancement réussi, maintenir un taux de fidélisation élevé et explorer les moyens de développer chaque compte.
• Assurer la gestion quotidienne des relations avec les franchisés et les groupes de franchises, y compris la vente incitative et la mise à jour des informations sur les comptes.
• Confident making outbound dials on the phone
• Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills
• Bachelor’s Degree preferred or highschool diploma/GED
• Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
• 1-2 Years in Account Management, Sales, or experience working with large clients
• Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions
• Passion for working in a fast-paced, evolving environment
• Must be in the Chicago area
• Experience working with or selling to restaurant owners a plus
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with <Salesforce.com> or similar and JIRA a plus
• Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time