Manager of SMB Accounts

Join our team as a Manager of SMB Accounts, where you will lead and support a team of Associate Account Managers and Senior Associate Account Managers. You will play a crucial role in achieving strategic objectives and fostering strong client relationships. Your responsibilities will include mentoring and developing your team, monitoring performance, serving as a key point of contact for clients, collaborating with internal teams, and providing insights for product development and marketing strategies.

• Oversee and support a team of Associate Account Managers to achieve strategic objectives and foster strong client relationships.
• Monitor team performance, track progress against targets, and take proactive measures to address challenges and capitalize on opportunities.
• Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to clients.
• 5+ years of relevant work Sales process experience, 1+ years of management/leadership experience is required
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs
• Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred
• Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels
• Bachelor’s Degree or equivalent years of experience and High School degree/GED
• Proficiency in CRM software and Microsoft Office suite
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights