Customer Success Associate

Join CT's Business Licensing Team as a Customer Success Associate. In this role, you will manage client relationships, oversee the fulfillment of licensing work, and ensure customer satisfaction. You will handle a high volume of emails, schedule client meetings, and maintain the integrity of license records and client data. A bachelor's degree and 1-2 years of customer service or licensing experience are required.

• Gérer la relation et l'exécution du travail pour un portefeuille de clients, en assurant une communication régulière et des mises à jour sur l'état des projets.
• Recevoir les nouvelles demandes de commande/projet des clients et collaborer avec l'équipe d'intégration pour mettre en place ces commandes dans notre système.
• Anticiper les besoins des clients et suivre les opportunités de vente additionnelle, tout en travaillant en collaboration avec une équipe interne.
• Education: Minimum Bachelor’s degree, or equivalent experience
• Experience: 1-2 years of customer service and/or licensing experience is required
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Ability and desire to work in a fast paced environment
• Excellent attention to detail and high degree of accuracy and consistency
• Ability to maintain a customer centric focus and work ethic at all times
• Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
• Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
• Superb time management skills
• Excellent project management skills
• Excellent organizational and communication (both verbal and written) skills
• Top of the line organization skills in all facets of project workflow
• Ability to adapt to changing regulatory environment
• High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent