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Revenue Operations Manager (Marketing Ops)
Wolters Kluwer · Chicago, United States
About The Role
Join our team as a Revenue Operations Manager (Marketing Ops) and play a critical role in our commercial transformation. You will establish the operating model for our top-of-funnel strategy, drive account-centric growth, and scale demand generation. You will also own the campaign production process, govern the marketing attribution framework, and collaborate cross-functionally with various teams. This is an exciting opportunity to shape the future of our global go-to-market organization.
- Establish the operating model for the top-of-funnel motion, including lead management processes and account-centric growth strategies.
- Drive the design, optimization, and governance of end-to-end lead management processes to support current and future go-to-market motions.
- Serve as the Business Process Owner for all top-of-funnel processes within the shared tech stack, defining requirements and ensuring compliance.
- Demonstrated ability to operate as a Business Process Owner in a matrixed organization influencing without authority, driving change management, and holding teams accountable
- Hands-on proficiency with MAPs, CRMs, Sales Engagement platforms, routing, and enrichment tools in a business process capacity (requirements definition, adoption, data integrity — not system administration)
- Proven experience designing and governing lead acquisition, nurture, and pipeline progression processes — including intent-based prioritization, communication architectures, routing logic, SLA governance, and hand-off standards
- 5+ years in Revenue Operations, Marketing Operations, or a closely related B2B function
- Appetite and aptitude for AI tools and agents: experience building or managing AI-powered workflows, or a clear track record of rapidly adopting emerging tools to drive efficiency
- Thrives in environments with incomplete processes and evolving priorities creates structure rather than waiting for it
- Comfortable building ad hoc analysis and reporting to answer specific business questions, in partnership with a technical operations team
- Experience with account-based marketing (ABM) frameworks and the operational infrastructure required to execute them, including lead nurturing program design and attribution models
- Experience with LeanData, ZoomInfo GTM Studio, Highspot, CDP such as Salesforce Data 360
- Background in complex enterprise B2B with long sales cycles and multi-stakeholder buying committees
- Consulting experience
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