Product Manager (Delivery)

Join Everlywell, a leading health and wellness company, as a Product Manager for our Delivery Platform. In this role, you will be responsible for the systems that ensure our kits are delivered to customers, messages are sent to members, and support requests are resolved. Your work will have a direct impact on revenue, operational scale, and enterprise growth. You will collaborate with various teams, including clinical, engineering, CX ops, and client success.

• Ownership of the systems that facilitate the movement of kits to customers, messages to members, and support requests to resolution.
• Driving measurable improvements in kit return rates, member communications, and customer experience tooling.
• Collaborating with cross-functional teams to configure and launch new enterprise programs, while building strong partnerships with CX operations, fulfillment, and clinical teams.
• Background in CX, support tooling, or operational products
• Comfort with supply chain, fulfillment, or logistics systemsStrong analytical skills — you track cohorts, measure interventions, optimize funnels
• Clear communication across technical and operational teams
• 4-5 years of product management experience
• Experience with lifecycle communications (Iterable, Braze, or similar)
• Proven results improving operational metrics — bring the numbers
• Healthcare or healthtech background
• Experience with enterprise B2B programs and client configuration requirements
• Background in subscription products or retention-focused roles
• Startup or scale-up experience where operational excellence mattered
• Experience with HIPAA compliance and healthcare communications requirements
• You believe unsexy infrastructure work often has the biggest business impact
• You find operational problems genuinely interesting, not tedious
• You want to own the platform that makes everything else actually work
• You can context-switch between strategic planning and debugging a failed email
• You're energized by making systems reliable, not just launching new features